Nobody knows what users actually do.
Users are like unattended, ambitious cats. They find ways to use your software you never imagined.
How it happens
They put HTML in a field with no validation, or personal data in the notes field. They find the fewest clicks to get their job done, whether or not you meant the app to work that way. And they put up with 100-click workflows for simple tasks that you could get down to five, if you knew.
From the product owner’s seat, everything looks great. Then a release removes one step of a workflow nobody knew existed, and users can’t do their jobs. Or an auditor finds thousands of Social Security numbers in a notes field, exported to a spreadsheet and passed around.
With enough daily users, nobody can watch every session, every day.
“Chaos and panic erupts because now users cannot use your software. Not because you broke something. But because you had no idea it was going on.”
What it costs
- Releases that break workflows nobody knew about.
- Security and compliance findings in data you never meant to store.
- Users who quietly spend hours on tasks that should take minutes.
What does keeping the lights on cost your team? Run your numbers →
What the bench does
- V1Watches failed and slow requests and silent failures, so a release that breaks a workflow shows up as a problem.
- add-onCustom signals watch the events that matter to your business and tell you when something changes.
V1 watches, triages and files the issues. V2 also drafts the fixes and features as pull requests. Compare the editions →