Another dashboard won't fix it.
Enterprise software is the corporate version of buying new running shoes on January 2nd.
How it happens
If sales are down, switch CRMs. If development misses deadlines, switch from DORA to SPACE, or back again. If churn goes up, buy customer success a new tool. Today, buy an AI tool and let the robots deal with it.
A car dealer principal once told Peter he was sick of software and dashboards; what he would subscribe to was a report telling him which report was right.
Most teams already have enough tools, reports and dashboards. What changes results is changing the work where people already spend their day.
“We tend to gravitate towards buying an artifact of success before we adopt the behaviors that lead to success.”
What it costs
- Subscriptions nobody uses, renewed every year in the budget.
- Another place to check, so in practice no place gets checked.
- Training, rollout and adoption time for a tool that changes nothing about the work.
What does keeping the lights on cost your team? Run your numbers →
What the bench does
- V1No dashboard: problems arrive as GitHub issues, with the evidence, where your team already works.
- V1Users report problems in a chat inside your own app.
- V2Fixes and features arrive as pull requests; conversations happen in Slack.
V1 watches, triages and files the issues. V2 also drafts the fixes and features as pull requests. Compare the editions →